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Support Plans

Basic

  • Free access to forums

Developer

experimenting with AWS. One primary contact to ask technical questions through Support Center and get response within 12-24 hours during local business hours 29/month

Business

Production use of AWS - 24x7 support by phone and chat. 1-hour response time to urgent support cases and help with common third party software. Full access to AWS Trusted advisor for optimizing your AWS infrastructure and access to AWS Support API for automating your support cases 100/month

Enterprise

Use Case: Mission-critical use of AWS Technical Account Manager (TAM) 15 minute response time. 15k month

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